How to contact 1win support?

Having a support center means that the company cares about its users and is not indifferent to their problems and questions. Speaking of our support center, it is important to mention the ways of contacting it. There are a lot of ways to get in touch with 1win support, such as e-mail correspondence, live chat, getting help by referring to messengers and social networks, and of course, getting help by cell phone number. Learn about each of these ways below.

By email

Fans of communication via e-mail will be able to get an answer to a question or solve a problem using this method. The player only needs to send an e-mail to the company staff with the wording of the question or the essence of the problem. As soon as our company receives your message after a while you will get an answer. The answer will also be sent by e-mail. Note that there are 5 e-mail addresses and the choice of one or the other depends on the nature of your question.

With all possible e-mail addresses of our company, the reader can see in the table below.

This way of getting help is good because you can attach various files to the letter, but at the same time, there is a disadvantage, namely the time of receiving an answer, which can take up to 24 hours.

Online chat

Getting help on our official website for Indian residents is also possible by using live chat. 1win chat is the most popular way and the reason for this is the ease of use and the speed of response of our staff. To use this method, the player must find the tab for live chat and immediately after clicking on it, you must enter your name, email address, and the nature of your question. Do not forget to consent to the processing of personal data.

Every user will be assigned a certain employee, who will contact you within 2-3 minutes after you ask your question. We recommend that you use this method when you need an urgent answer to a question. Please note that the online chat is available 24 hours a day.

Social Networks and Messengers

Don’t forget that our company is registered in a large number of social networks and messengers, where you can read about our company’s activities and the latest news. You can use social networks to get help.

At the moment our company has accounts on the following social networks:

• VK;
• Telegram;
• Instagram;
• Facebook.

1Win customer service number

Perhaps the most convenient way to get help is to communicate with an employee by contacting him by cell phone number. 1win users will be able to use this method. It is convenient because the player can explain his problem or question more clearly by phone and the employee can give you more detailed instructions on how to solve your problem. For a player from India to contact an employee of our company by cell phone number is enough to make a call at the following number – 8 (495) 088-88-99.

How quickly does the support team respond?

Because of the different ways of contacting 1win support, the time it takes you to get your answer varies. The most time-consuming way is to communicate via e-mail. You will have to wait for an answer for about 2-3 hours. And if you contact the staff after the closure of this method of reception the answer will be received only the next day. Therefore use this method only when your question does not require an urgent answer.

In second place in terms of response time is communication via cell phone numbers and social networks. When you call the operator probably will not answer you right away, because at the moment you are not the only one calling. But don’t worry, when it is your turn, they will call you back.  And the fastest way to get help is the live chat. As soon as you ask a question an employee will contact you within 2-3 minutes.

FAQ