Privacy Policy

This Privacy Policy covers all Services and Websites owned and operated by our company and refers to them as “Services” and “Websites” respectively. The term “Personal Data” refers to any information that can identify you as an individual, such as your name, email address, physical address, phone number, payment profile data, payment information, data related to support requests, betting history, comments in chat rooms, and more. However, if your identity cannot be established due to generalized and anonymized Personal Data, this Policy does not apply.

Please note that this Policy may be subject to change, and we will notify you if any significant changes are made. These will typically be communicated through a notice posted on the Website or by email.

What data we collect and how

We collect and process your Personal Data when you visit our Website or use our Services, using various methods of data collection that can be categorized as follows:

  • We may request Personal Data from you when you visit our Website or use any part of our Services and provide us with information directly;
  • When you visit our Website, we collect certain information about you automatically, including your IP address, operating system, device type and settings, browser type and settings, problem reports, system activity, as well as the date, time, and URL of the page from which you arrived at our website;
  • On occasion, we may obtain your Personal Data from sources other than yourself, including publicly available materials or third-party sources that we trust, such as payment service providers.

We ensure that we only process Personal Data when there are legally specified grounds for such processing as outlined in relevant data protection laws. Such legal grounds are:

  • Execution of the contract;
  • Legal obligation;
  • Legitimate interests;
  • Your agreement.

How we use Personal Data

We may use your personal data for:

  • To oversee the operation of our Websites, ensure their optimal performance, and deliver the Services you have requested;
  • To verify your eligibility to use applicable Services;
  • To meet our legal duties and responsibilities, adhere to applicable laws and regulations, comply with the terms of our gambling license;
  • To support the client;
  • To enhance our Websites and Services by experimenting with and creating new features, performing technical analysis of our Websites and Services;
  • To stop, uncover, and communicate about illegal activities and protect you;
  • For the examination and summarization of information, including generating statistics, particularly in developing generalized and de-identified data analytics and reports for in-house use, public sharing, or for external entities;
  • To execute, oversee, and validate monetary transfers and dealings;
  • To assess the possibility of fraudulent activity from your end and authenticate your information with the assistance of third-party entities;
  • To appraise your gaming undertakings with the aim of fostering a responsible approach towards gaming;
  • To monitor gaming behavior and mitigate our potential risks and opportunities;
  • To enforce the rights specified in our Agreement or other contractual agreements with you;
  • To reveal information to our Group’s companies following a restructuring or for internal administrative motives;
  • To settle our relations and communicate with you.

How we can transfer your Personal Data

We may need to transfer your Personal Data to a third party. We may disclose your Personal Data:

  • To other companies from our group of companies;
  • To third-party service providers and partners who assist us in providing the Websites and Services you have requested; 
  • Regulatory, law enforcement, government agencies, courts, fraud prevention agencies, licensing authorities, esports self-governing bodies or other third parties.

International data transmission

When we process and transmit information, it may be handled in countries outside of your country of residence, where local laws may differ from those you are accustomed to. In such cases, we take necessary steps to protect your Personal Data when processing it in a different country.


We are committed to protecting your Personal Data and taking appropriate technical and organizational measures, including:

  • Data Encryption;
  • Data Access;
  • Network Security;
  • Secure Data Centers;
  • Continuous Security Monitoring.

Data storage

You have the option to delete certain data at any time, while some data is automatically deleted, and we retain some data when necessary for extended periods. When we erase data, we take all measures to ensure safe and complete deletion from our servers, or store it exclusively in an anonymized form. Your data is stored until you choose to delete it. We provide several services that allow you to modify or erase data that is linked to or stored in your account.

We strive to ensure the confidentiality of your personal data. We collect, use and store your data in accordance with relevant data protection laws and regulations, including country-specific regulations and international policies, such as EU Regulation 2016/679, commonly known as the “General Data Protection Regulation” (GDPR).

Users rights

You have certain rights with respect to your Personal Data:

  • To know what Personal Data we store about you;
  • To request us to correct any personal data about you that may be inaccurate, or you can inform us of any necessary changes to your personal data;
  • To have access to your Personal Data and request a machine-readable copy of it, for example, if you want to have a backup copy of it;
  • To object to the processing of your personal data in cases where we rely on our legitimate interests
  • To request us to delete your personal data, including deleting your account, if one of the following conditions is met: (1) we no longer need to process your data, (2) you withdraw your consent and your consent was the legal basis for processing, (3) you exercised your right to object and there are no overriding legal grounds for continuing data processing, (4) your personal data was processed unlawfully, or (5) deleting your personal data is required to comply with a legal obligation;
  • To request us to restrict the processing of your personal data in certain circumstances;
  • To withdraw your previously given consent for the processing of your personal data, if it was considered necessary as a precondition for such processing;
  • To oppose direct marketing and the development of a customer profile exclusively for direct marketing purposes;
  • To complain to your local personal data protection authority.

Using Google Analytics

To gather insights on the usage of this website, we utilize Google Analytics, which collects data on your website traffic, the specific pages you visit, and the other sites you accessed before arriving at our site. However, Google Analytics only collects your IP address and not any personally identifiable information, such as your name and other identifying information.

SSL encryption

The Secure Sockets Layer (SSL) protocol , utilizing a 256-bit key, is used to encrypt all important communication between the user and the website.